We endeavour to provide the shortest lead time possible for our customers and can often deliver within 1 to 3 working days for heavy goods. During peak trading periods, our lead times can exceed in advance of one working week due to the volume of orders placed. We may at times rectify this by using an alternative delivery service. In this instance, delivery will usually take up to 5 working days if available and in stock.

When placing an order with us online you will receive an order confirmation. One of our trained staff members will contact you on the phone number provided to confirm your delivery address and arrange a suitable delivery time. In the event of this delivery date changing, we would always endeavour to inform you as quickly as we can.

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Key Delivery Terms - full delivery terms and conditions can be found here

1. We provide kerbside delivery only and to persons aged 18 or over. Drivers will deliver goods to the kerbside of the customer’s property and will not carry items into the property or beyond the kerbside.
   
    
2. Delivery times are estimates and may be affected by traffic, weather, or other unforeseen circumstances. We will make reasonable efforts to adhere to scheduled delivery times but cannot guarantee exact times.
   
    
3. We shall not be liable for any shortages in quantity delivered unless you notify us in writing within 24 hours of delivery. In any event, our liability is limited to making up the shortfall or, at our discretion, issuing a credit note or refund at the pro rata contract rate against any invoice raised for the goods.
   
    
4. We may deliver the goods in separate instalments. Each instalment shall be considered a separate contract, and the cancellation or termination of one instalment shall not entitle you to cancel any other instalment.
   
    
5. Any delivery-related queries must be raised as soon as possible and, in any event, within twenty-eight days from the expected delivery date. Otherwise, the goods shall be deemed to have been delivered in accordance with the contract.
   
    
6. We shall not be held responsible for collecting or disposing of any non-chargeable packaging or pallets.