We supply a wide range of building materials, including timber, bricks, cement, roofing, plumbing supplies, insulation, tools, and more. Whether you’re a tradesperson or a DIY enthusiast, we’ve got you covered.

Yes, we supply both trade professionals and the public.

Absolutely. You can apply by picking up an application form in branch or by emailing accounts@firwoodtimber.com.

Unless otherwise stated, all prices shown online include VAT.

If you can't see a product on our website, get in touch with your local branch, who will be happy to help.

Simply browse our website, add items to your basket, and follow the checkout process. You’ll receive an email confirmation once your order is placed, and one of our colleauges will be in touch to arrange your delivery or collection.

Yes, you can order by phone with our sales team or visit your nearest branch.

We accept major credit/debit cards, cash, and trade account payments.

If your order hasn’t been processed or dispatched, we’ll do our best to make changes. Please contact us as soon as possible.

Simply browse our website, add items to your basket, and follow the checkout process. You’ll receive an email confirmation once your order is placed, and one of our colleauges will be in touch to arrange your delivery or collection. Our delivery is kerbside only.

Where stock and logistics allow, we can offer same-day or next-day delivery. Please contact us to confirm availability.

We are unable to offer an online Click & Collect service at this moment. If you wish to collect in store, please contact your local branch who will be happy to assist.

If you experience any issues, please contact us immediately. We’ll resolve the problem quickly by arranging a replacement, refund, or new delivery.

In the unfortunate event that your order is incorrect, please contact the branch which supplied your order, where they will do their upmost to help you. In the event that you have goods missing from your order please report this to the supplying branch within 3 working days.

Stock availability is shown on our website. For special requests or bulk quantities, please contact your local branch.

Yes, we can often source additional products through our supplier network. Just let us know what you need.

Yes, datasheets and safety information are available on request for most products.

We stock a range of sustainable materials, such as responsibly sourced timber and energy-efficient insulation.

Most stock items can be returned within 28 days if unused and in original packaging. Some exclusions apply (e.g., special orders, cut materials, perishable items).

Please contact our team for instructions. Returns can usually be made in-store or arranged to be collected.

Refunds are usually processed via your original method of payment within 5–7 working days after we receive your return.

Yes, we provide credit accounts for approved trade customers.

Yes, our team can prepare quotes for full material lists to help you plan your project more effectively.

We have branches across the North West. You can find all branch addresses and contact details on our Branch Locator page.

Our branches are open 7.30am to 5.00pm Monday–Friday and 8.00am to 12.00pm Saturday. Please check your local branch page for details.

You can reach us by phone, email, or via our online contact form. Visit our Contact Us page for details.