1.1. Firwood Timber & Plywood Co. Ltd are committed to safeguarding the privacy of our website visitors. This policy sets out how we will treat your personal information and what we will use your information for.

2.1. Firwood Timber & Plywood Co. Ltd are an independent Timber and Builders Merchants operating in the United Kingdom. We have 11 branches across Northwest England who work in accordance with this privacy policy.

3.1. Firwood Timber & Plywood Co. Ltd may collect, store and use the following kinds of personal information:

• Information about your computer and website visits (IP address, location, browser, OS, referral source, pages viewed, navigation).
• Information relating to transactions on the website, including purchases.
• Information provided for registration.
• Information for subscribing to services, email notifications, or newsletters.
• Any other information you choose to send us.
• Any information we are legally obliged to collect.

3.2. Before disclosing personal information of another person, you must obtain their consent.

3.3. Personal information submitted will be used as specified in this policy or relevant parts of the website.

4.1. Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

5.1. Please contact us if personal information we hold about you needs correcting or updating. Depending on sensitivity, we may require this request in writing with formal identification.

6.1. Firwood Timber & Plywood Co. Ltd may use your information to administer or tailor the website to user needs.

6.2. Enable your use of the services available on the website.

6.3. Send your goods purchased via the website, and supply services purchased via the website

6.4. Send statements and invoices to you and collect payments from you.

6.5. Send you general (non-marketing) commercial communications.

6.6. Send you email notifications which you have specifically requested.

6.7. Provide third parties with statistical information about our users – but this information will not be used to identify any individual user.

6.8. Deal with enquiries and complaints made by or about you relating to the website.

6.9. Keep the website secure and prevent fraud.

6.10.Verify compliance with the terms and conditions governing the use of the website (including monitoring private messages sent through our website).

7.1. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2. We will store all the personal information you provide on our secure (password and firewall-protected) servers.

7.3. All electronic transactions entered into via the website will be protected by high security passwords and held on secure servers.

7.4. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

We will not store or collect your payment card details. That information is provided directly to our third-party payment processor whose use of your personal information is governed by their Privacy Policy. This payment processor adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processor we work with is: Elavon. Their Privacy Policy can be viewed at: Elavon Privacy Policy

9.1. From time to time, we may send you our newsletter and other marketing communications relating to our business by post or by email or similar technology. You can inform us at any time if you no longer require marketing communications by simply opting out of marketing or sending an email to’marketing@firwoodtimber.com’

10.1. We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

10.2. We will not knowingly sell/provide your information to marketing agencies.

11.1. We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors as deemed reasonably necessary for the purposes set out in this privacy policy.

11.2. We may disclose your personal information to any member of our group of companies.

11.3. To the extent that we are required to do so by law.

11.4. In connection with any ongoing or prospective legal proceedings.

11.5. To establish, exercise or defend our legal rights, including providing information to others for the purposes of fraud prevention and reducing credit risk.

11.6. To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.

11.7. To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such a court or authority would be reasonably likely to order disclosure of that personal information.

11.8. Except as provided in this privacy policy, we will not provide your information to third parties.

We understand and appreciate that there are very many young people who are interested in construction and building materials. We also receive CV’s and newsletter requests from young people.

12.1. It is our policy not to accept and store the details of people who are under the age of 18 years old for the use of marketing.

12.2. If at any point a person of less than 18 years old would like to make a purchase from us we would ask for a parent or guardian or in the case of an apprentice worker a line manager, to authorise that it is acceptable to sell materials to a young person.

12.3. There are certain age restricted items that will not be sold to a young person or child – even with parental consent.

12.4. We will not deliver to sites/properties were there is no person over 18 available to receipt the goods.

12.5. In the case of personal details in the form of a CV or letter from school leavers for prospective work such as holiday work we shall decide on an individual basis and if we have no position available, we will destroy these details.

Parents and Guardians

12.6. We know many parents and guardians monitor the activities and interests of your children and young people have both on and off-line. We may contact you to discuss any use of our website by a child or young person in your care.

12.7. Please be advised we do not allow advertisements or association of graphic materials or adult materials on our website and stress that the use of our website and third party linked sites should be supervised at all times.

12.8. We cannot take responsibility for the web content of any of our suppliers, customers or third party links.

13.1.Firwood Timber & Plywood Co. Ltd will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or other mandatory reporting requirements. To determine the appropriate retention period we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, whether we can achieve those purposes through other means and the applicable legal requirements. To the extent data is held in connection with contractual rights and obligations, then we will also consider any specific limitation periods that apply.

14.1. You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to an administration fee and you should submit a request to our Data Protection Officer.

14.2. In addition to the administration fee we would request the supply of appropriate evidence of your identity for this purpose.

14.3. We may withhold such personal information to the extent permitted by law.

14.4. You may instruct us not to process your personal information for marketing purposes, by sending an email to ‘marketing@firwoodtimber.com’.

14.5. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

15.1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

15.2. We may use cookies on this website.

15.3. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

15.4. Your privacy settings on your internet browser can be used to limit the publication of your information on the website. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies, you change these settings using your ‘internet settings’ or ‘internet options’.

16.1. Session cookies may be used to: keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security.

16.2. Persistent cookies may be used to: enable our website to recognise you when you visit when you select the ‘remember me’ function in our online shop.

17.1.The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

18.1. We may update this privacy policy from time to time by posting a new version on our website. You should check our terms and conditions webpage occasionally to ensure you are happy with any changes.

19.1. If you have any questions about this privacy policy or our treatment of your personal information, please write to us by post:

Data Protection Officer
Firwood Timber & Plywood Co. Ltd
Burscough Industrial Estate,
Higgins Lane,
Burscough,
L40 8JS